Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Satisfaction Guarantee

We are pleased to offer an extended 45 day return policy. Shop knowing they will love the gift, and just in case you are not 100% completely satisfied, we will gladly accept any items for an exchange or refund up to 45 days from the purchase date, as long as the item is in new condition. Please follow the simple instructions below to make your return easy and hassle-free. Special order and personalized items are excluded (noted on individual items page), see section below for more information.

How do I Return or Exchange an Item?

Not satisfied with an item? We want to make the return process as easy as possible; so to get an exchange or refund you just create an RMA ticket #. Orders within 45 days of the date of purchase and are not special order or personalized are eligible. To create an RMA ticket, simply login to the Your Account page, view your previous orders and click on the order you wish to return. Then just click on the item you wish to return and we will reply promptly to schedule your return or exchange. Please see the sections below for full information on your specific type of return.

Gift Returns

If you wish to return or exchange an item that was set to you as a gift, no problem! Just email us using the Contact Form with your invoice # off the packing slip and the name of the person who sent it to you, and we will reply promptly to schedule your return or exchange. Your choice of store credit (gift certificate) or a refund back to the buyer's credit card will be issued for gift items returned.

Damaged / Defective Items

Unfortunately, despite our best efforts to protect your items, from time to time products get damaged in transit or are defective. Most of the time it's unintentional.  However, we understand it's frustrating and want to make the situation right. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 15 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect that inhibits the normal function of the item, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out the following business day after you notify us of the damage, and arrive to you 3-4 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. Products that are returned back that are claimed to be defective, are tested, and found not to be defective will be refunded less the to-and-from shipping charges.

Missing or Incorrect Items

Although we try our best to fulfill every order accurately, we are still human beings just like you, and sometimes we forget to drink our morning cup of joe (or have too much coffee!) and mis-ship items by mistake. If you will please create an RMA ticket following the process described under “How Do I Return or Exchange an Item” above, we will get you a replacement or reship the missing item to you ASAP.

Special Order / Personalized Items

Any defective or broken item will be replaced if we are notified within 15 days of delivery, regardless of if it is personalized or not. However, items marked special order on the product page or personalized items that have monogramming or any other form of personalizing such as engraving letters or names are non-returnable. Please double check your engraving or personalization text before submitting your order, it will be printed exactly as you submit it.